We guarantee the security and confidentiality of all data on the client. The information must be complete and credible. We are committed to protecting the privacy and confidentiality of personal data of all our customers, in accordance with the Law on Protection of Personal Data, Official Gazette no. 103/2003 and 118/2006. We collect only essential basic information about customers / users and inform customers on how to use them. We regularly give our customers a choice about how we use their data, including the decision whether or not to have their name removed from lists used for marketing campaigns. Alavi Natural Cosmetics web ensures that users' personal information in the web shop will never be given to or used by a third party, without the prior express consent of the user. This is exempt for access by authorized executive state authorities of the Republic of Croatia, for the purposes of investigations on the grounds of a valid court order.

Confidentiality Statement

Statement of Confidentiality is an integral part of the Terms of purchase and can be read HERE.


Alavi Natural Cosmetics website reserves the right to modify these Terms and obliges itself to notify all registered users via e-mail that they provided upon registration. If you do not agree with these Terms of use and do not want to accept them, please contact with your remarks and during this time do not use the services of Alavi Web store.

Questions and suggestions

Should you have any questions or suggestions please contact us at:

e-mail: info@alavicosmetics.com

Electronic communication

By visiting the page www.alavicosmetics.com web shop you are communicating electronically. Thereby you agree that all agreements, notices, press releases and other content provided to you electronically satisfy legal frameworks as if they were made in writing.

Filing consumer complaints

According to the Consumer Protection Act we inform the customers that a complaint on the quality of our services may be submitted in writing to the following address: ALAVI NATURAL COSMETICS D.O.O Omladinska 6, 51000 Rijeka or by e-mail address: info@alavicosmetics.com

The answer to your complaint will be given in writing no later than 15 days from the receipt of the complaint.